Tenants Guide

The rental market can be very fast moving so if you see a property you like don't hang around book your viewing as soon as possible.

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Keep your eyes open for our boards, call into our office or check out our website, Facebook or Twitter page. You can also visit www.www.zoopla.co.uk & www.rightmove.co.uk where you can set up alerts to notify you when new properties are listed.

The rental market can be very fast moving so if you see a property you like don’t hang around book your viewing as soon as possible. Be aware though that there may be a number of people attending the same viewing and remember to phone us on the day of your appointment to confirm you will still be attending.


Once you have found the property you want you will need to come into our office and pay the initial holding deposit of one weeks rent. Once you have done this our referencing partners will email or text you a link to complete your online application form. It is essential that you are accurate and honest in completing your form so as to avoid any delays and/or the subsequent loss of your holding deposit and the property.

We will only ever take one application at a time on a property, so it is strictly first come- first served.


Once referencing is complete and the move in date has been confirmed you will be able to sign a tenancy agreement. Prior to move in you will need to transfer the “Move in Monies” this will be your security deposit (5 weeks rent) plus your first months rent, less the holding deposit you have already paid. 

On some properties we can also offer the option of purchasing a zerodeposit.com deposit guarantee please ask at time of application if your property is applicable.


Approximately 2 months before the end of the tenancy we will contact you and your landlord about renewing the tenancy. If both parties agree, new tenancy documents will be drawn up and arrangements made for signatures. There is no longer a renewal fee to pay and if you do not respond about renewing we will remarket and begin showing prospective tenants around the property, this would be approximately one month before your move out date.

A tenancy is for a fixed period of time. If you need to vacate early, you will be responsible for paying the rent for the whole period that you committed to. Under certain circumstances we can re-offer the property and find a new tenant. However you will be responsible for the rent until the new tenant has moved in and the landlords re-letting fees (Minimum of £525)


At least 2 weeks before you are due to move out you need to contact us to arrange how you are going to return the keys. You will be responsible for paying rent until you return ALL sets of keys. Once the keys and checkout form have been returned we will arrange a checkout after which you will then be notified of any problems that we have found. Remember it can be expensive if we have to arrange cleaners, decorators or any repairs which have to be deducted from the deposit. Once deductions, if any, have been agreed we will arrange repayment of the remaining deposit by bank transfer and usually within 21 days of the figures being agreed.


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